Terms of Service

1. Using PopFestive

These Terms govern your use of PopFestive at https://popfestive.com. By creating an account, submitting a creation request or making a purchase, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the service. Questions can be sent to hello@popfestive.com.

2. Our Christmas photo and video service

PopFestive uses AI to create personalized Christmas photos and videos. Effects include Santa Nice List photo certificates, Christmas profile pictures, baby riding reindeer videos and Christmas pet photos. Other workbenches offer Christmas photoshoots, card photos, Santa-themed photos, wallpapers and backgrounds. Most effects use an uploaded photo; the background workbench can also use a description. Christmas pets supports one or two reference photos.

Santa Nice List is an unofficial entertainment tool. It is not an official Santa registry and does not represent a commercial Santa service. A Nice List certificate is an AI-generated photo certificate rather than a free printable template. Generated videos are recorded AI creations, not live calls with Santa. AI results can vary and may contain visual or text errors; examples do not guarantee an identical result from another photo.

3. Accounts and eligibility

You can register and sign in using available email-password or Google options. Existing password accounts can connect Google from Profile settings. Keep your login details private, provide accurate account information and notify us promptly of suspected unauthorized access. Do not bypass security checks or use accounts belonging to someone else.

Account holders must be at least 13, or the higher minimum age required where they live. Users below the age of legal majority need the permission and supervision required by applicable law. A parent or guardian must authorize any use of a child’s photo. You must have the legal capacity and payment authorization needed for a purchase.

4. Photo permissions and acceptable use

• Upload photos you own or are authorized to use. Obtain consent from the people depicted, and from a parent or guardian for a child’s image.
• Do not create illegal, exploitative, sexualized, hateful, harassing or defamatory content, or deceptive impersonations of real people. Do not use another person’s likeness to imply an endorsement or portray an AI scene as genuine footage.
• Do not infringe privacy, publicity, copyright or other rights, evade safety controls, abuse gifts or offers, automate unauthorized access, or interfere with the service.
• Review a result before sharing it. You are responsible for your inputs, permissions and use of generated content.

Safety checks or provider rules may prevent a request from being accepted or completed. We may restrict access or remove content to address violations, abuse or security concerns. Mandatory consumer rights and the treatment of a confirmed failed generation remain subject to applicable law and our Refund Policy.

5. Generation settings and credit charges

Images use Nano Banana 2: a 1K image costs 8 credits and a 2K image costs 12 credits; 2K is the default. Video charges depend on the selected Seedance tier, resolution and duration and are shown before submission. Format options do not add a separate credit charge. The selected effect and settings determine what is generated.

Credits are deducted or reserved when a creation request is accepted. A confirmed failed generation returns the credits charged for that task. A slow request, browser disconnect or response timeout does not by itself establish that generation failed: a provider may still be processing it. We keep such a request pending while its outcome is checked instead of automatically submitting a second paid generation. See the Refund Policy for the distinction between returned credits and a payment refund.

6. Credit packs, prices and payment

You may buy one-time credit packs without a subscription. Current standard packs are listed below; the current Pricing page and your checkout show the applicable offer, amount and currency. Promotions can have different purchase prices or conditions.

• Stocking — 10 credits for $9.99. Single payment; these credits do not expire.
• Gift Box — 50 credits for $29. Single payment; these credits do not expire.
• Sleigh — 350 credits for $99. Single payment; these credits do not expire.
• Workshop — 900 credits for $199. Single payment; these credits do not expire.
• North Pole — 3,000 credits for $499. Single payment; these credits do not expire.

Pack credits do not expire. Credits are units for using PopFestive, not a bank balance, investment or general-purpose currency; they cannot be exchanged for cash except under the Refund Policy or applicable law. Payments are handled through Waffo and its payment partners. A payment redirect alone does not confirm payment; credits are granted after payment is confirmed. Any sandbox checkout marked Test Mode is a test transaction, not a real charge.

7. Subscriptions and cancellation

Subscriptions renew automatically at the interval selected at checkout unless canceled. By subscribing, you authorize the displayed recurring charge through the payment provider. Current plans are:

• Basic Monthly — $29.90 per month, with 100 credits granted at the start of each paid monthly billing period.
• Pro Monthly — $49.90 per month, with 300 credits granted at the start of each paid monthly billing period.
• Family Monthly — $99.90 per month, with 800 credits granted at the start of each paid monthly billing period.
• Basic Yearly — $100 per year, with 400 credits granted at the start of each paid yearly billing period.
• Pro Yearly — $500 per year, with 4,000 credits granted at the start of each paid yearly billing period.
• Family Yearly — $600 per year, with 6,000 credits granted at the start of each paid yearly billing period.

Monthly credits are valid until the end of that paid monthly billing period. Yearly plans are billed once per year, with the full yearly credit allowance granted at the start of the paid billing year and expiring at its end. Unused subscription credits do not roll over. Buying a non-expiring credit pack does not extend the expiry of subscription credits; the account balance can include grants with different expiry dates.

Cancel from Settings → Billing before your next renewal. Cancellation stops future renewals after confirmation; access and remaining subscription credits continue through the current paid period, subject to their original expiry. Cancellation does not by itself create a refund or convert unused subscription credits into non-expiring pack credits. Refund eligibility is explained in the Refund Policy.

8. Gifts and promotional credits

Where offered, eligible purchased credits can be placed in a gift link. Creating a link sets aside the credits needed for its available claims. A recipient who claims the link receives the specified credits; claimed credits cannot also be treated as unused credits in the sender’s refund request. Use the gift controls to stop a link and release eligible unclaimed credits before requesting a refund.

Promotional or bonus credits, discounts and offers follow the conditions shown with that offer and have no separate cash refund value. A free account does not include a guaranteed free generation or free downloadable result unless an offer explicitly says so. Do not create duplicate accounts or fraudulent claims to obtain promotional benefits.

9. Your content and AI output

You retain the rights you already have in your uploaded photos and other inputs. You grant PopFestive and the service providers it uses permission to store, process and transmit those inputs as necessary to fulfill your requests, perform safety checks and provide support. This permission does not give us ownership of your photos or permission to publicly promote your personal uploads.

You may use and share downloaded outputs subject to applicable law, the rights of others and the relevant model-provider terms. AI outputs may not be unique or qualify for copyright protection, and we do not guarantee exclusive rights, clearance of third-party rights or a particular commercial outcome. Download results you want to keep; provider-hosted file links and storage availability are not guaranteed indefinitely.

10. Refunds, account closure and service availability

The Refund Policy describes credit restoration for confirmed failed creations, purchase-refund eligibility and billing disputes. To close an account or request data deletion, contact hello@popfestive.com or use Settings → Support Tickets. Cancel an active subscription separately to stop renewal charges. We may suspend accounts that misuse the service or violate these Terms, and may change or discontinue features or providers with notice where required.

The service is provided as available. We aim to make creation and billing reliable but do not guarantee uninterrupted access, a particular generation time or an exact artistic result. These statements do not limit any rights or remedies that cannot lawfully be excluded.

11. Liability and applicable rights

To the extent permitted by applicable law, PopFestive is not liable for indirect or consequential losses, and its total liability arising from the service is limited to the amounts you paid for it during the 12 months before the event giving rise to the claim. This does not exclude liability, consumer guarantees, remedies or other rights that the law does not allow us to exclude or limit. No term in this document requires you to waive such rights.

12. Changes and contact

These Terms were last updated on November 13, 2026. If they change materially, we will provide notice where required; the version applying to a completed purchase will not be retroactively changed to remove rights already acquired. Contact PopFestive at hello@popfestive.com, or through Settings → Support Tickets. Our website is https://popfestive.com.