Refund Policy

1. Two different kinds of refund

PopFestive at https://popfestive.com provides AI Christmas photos and videos using credits. This policy distinguishes returning credits for a failed creation from refunding money paid for a pack or subscription. Questions and refund requests can be sent to hello@popfestive.com or through Settings → Support Tickets. Read this policy together with our Terms of Service.

2. Creation charges and confirmed failures

A 1K image costs 8 credits and a 2K image costs 12 credits. Videos cost credits according to the model, resolution and length shown in the workbench. Credits are deducted or reserved when a request is accepted. If the generation task is confirmed as failed, the credits charged for that task are returned automatically; there is no extra fee to recover those credits.

A pending task, a closed browser or a response timeout is not automatically a failed task. If a provider may already have accepted the request, we check its outcome before deciding whether credits should be returned and do not automatically resubmit a second paid generation. If a task appears stuck or its returned credits are missing, contact us with the task ID.

Returned credits restore the original credit grant and do not create a cash refund or extend that grant’s original expiry date. A completed result that differs from a sample, includes an unwanted artistic detail or does not meet a personal preference is not automatically a failed generation. Please contact us about a technical defect so we can review the specific task.

3. One-time credit packs

One-time pack credits do not expire. Our standard packs are:

• Stocking — 10 credits for $9.99. Single payment; these credits do not expire.
• Gift Box — 50 credits for $29. Single payment; these credits do not expire.
• Sleigh — 350 credits for $99. Single payment; these credits do not expire.
• Workshop — 900 credits for $199. Single payment; these credits do not expire.
• North Pole — 3,000 credits for $499. Single payment; these credits do not expire.

• Request a purchase refund within 7 days of the charge. An entirely unused pack is eligible for a full refund of the amount actually paid for it.
• A partially used pack may be refunded within the same 7-day window for its unused, refundable credits, valued at that purchase’s actual per-credit price. Used credits are not refunded under this voluntary policy.
• Discounted purchases are assessed using the amount actually paid, not the standard pack price. Promotional or bonus credits do not have a separate cash value.
• After 7 days, pack purchases are normally final under this policy. This does not restrict remedies required by applicable law.

4. Subscription payments

Basic, Pro and Family subscriptions renew automatically until canceled. Monthly plans grant credits for that billing month; yearly plans are billed once per year and grant the full yearly credit allowance at the start of the billing year. Unused subscription credits expire at the end of their billing period and do not roll over.

• For a first subscription payment, request a refund within 7 days of the charge. It is eligible for a full refund if none of the subscription credits from that payment have been used.
• The same 7-day, no-credits-used rule applies to a renewal charge. It applies to both monthly and yearly payments.
• If credits from that subscription payment have been used, or the 7-day window has passed, the payment is normally final under this voluntary policy. We do not routinely prorate a partly used billing period.

Approved purchase refunds remove the corresponding credits and may end the associated paid entitlement. Refunds cannot be combined with continued use of the refunded credits. Any mandatory rights or remedies remain unaffected.

5. Canceling future renewals

Cancel at any time from Settings → Billing. Once confirmed, cancellation stops the next renewal; it does not automatically refund the current payment. The plan and remaining subscription credits remain available through the current paid billing period, subject to the original expiry. Request any eligible refund separately within the applicable window.

Closing an account, removing an uploaded photo or simply not using the service is not a subscription cancellation request. Check that the Billing page shows the cancellation before the next renewal date. Contact support if cancellation fails.

6. Gift links and other offers

Credits already claimed by a gift recipient are not unused credits in the sender’s purchase. Credits set aside for unclaimed gift-link slots must be released using the gift controls before they can be assessed as unused. Stopping a link does not itself issue a cash refund, and the original purchase-refund window still applies.

A free account does not guarantee a free generation. If a preview, free credit allowance or special promotion is expressly offered, its displayed conditions apply. Free or bonus credits cannot be redeemed for a cash refund, and a promotional claim does not create a right to receive both the benefit and a refund of its paid value.

7. Duplicate charges and billing mistakes

If you believe a payment was duplicated, the wrong amount was charged or paid credits did not arrive, contact hello@popfestive.com promptly with the order number, payment date, amount and account email. We will compare the payment provider’s records with your order and credit history and correct confirmed errors. Do not send a full card number, security code or password.

A pending card authorization is not necessarily a second completed charge. We may need the payment provider to confirm its status. An extra charge caused by a verified billing error is considered separately from whether you liked a completed AI result.

8. How refunds are handled

Refund requests are reviewed by support; money is not refunded merely by deleting a result, canceling a subscription or receiving returned generation credits. We may ask you to verify account ownership and provide order or task details. The amount approved cannot exceed the amount paid for the refundable purchase.

Payments are handled through Waffo and its payment partners. If a cash refund is approved, we arrange it through the applicable payment-provider process, normally to the original payment method where supported. This is not an instant, self-service refund guarantee. Provider and bank processing times can vary; we will communicate the status rather than promise a fixed arrival date. Test Mode checkouts involve no real payment, so there is no real-money refund for a test transaction.

9. Disputes and consumer rights

Please contact us about a payment problem so we have an opportunity to resolve it. This request does not prevent you from using rights available through your payment provider or under applicable law. Fraud, duplicate claims or attempts to retain both refunded credits and their purchase value may lead to restrictions on the account.

Nothing in this policy removes statutory cancellation, refund, digital-content or consumer-protection rights that apply to you and cannot be waived. Where mandatory law requires a different remedy, that law takes precedence over this voluntary policy.

10. Updates and contact

This Refund Policy was last updated on November 13, 2026. We will update the date when the policy changes and give notice where required. For assistance with a creation, credits, subscription or payment, contact PopFestive at hello@popfestive.com or use Settings → Support Tickets. Our website is https://popfestive.com.